Working as an account manager is a minefield of potential customer issues, delivery delays, admin cock-ups and all manner of other problems. The reasons you do this job are probably a combination of the following:

  • The money
  • Being able to work from home
  • Status
  • Having your ego stroked every time a deal closes
  • More money 🙂
  • Adrenalin
  • You love talking to people

But in some cases (the romantic in me would like to think most cases) you do it because of a general love for people, business, and the idea you can make a positive difference to the people you serve.

If you can balance the fine line between friendly and over-familiar, bonding and business and creating excitement while managing expectations then you are probably in the right role. What you should prepare yourself for, is the idea that the people supporting the sales effort may not be.

Sales support, governance, commercial managers, lawyers, techies and all manner of other people support the work I do. I build the relationship and find the ideas and opportunities to work with customers. I then rely on the expertise and efficiency of others to ensure these opportunities are designed, priced, contracted, built, delivered and ultimately paid for. For the most part people work really hard. For the most part people are interested and they want to get the job done. In some cases, and this is by no means a symptom of where I work, this can happen in ANY company, you come across people who just don’t care. These people – who sales people tend to refer to as the “deal prevention team” – have no sense of urgency, no customer service skills and no impetus to help you get the deal over the line. Again…this is not everyone…but some people.

I get it in some respects, people that don’t have a number on their head get paid regardless. They get paid the same however much I sell. Perhaps the team effort alone is not motivating for them. But equally they wont get fired next year if I don’t hit my number (probably). Whatever this team of people do, or don’t do, the buck stops with me.

This means that I channel hours of time, countless calories of energy and who knows how much of my sanity chasing, investigating, co-ordinating, apologising, fixing, selling, travelling and team building in an effort to achieve an end goal that frankly contributes to keeping the whole organisation in work. And every account manager in every company, I am sure goes through the exact same thing.

Yesterday evening I was at an event hosted by Natwest and Generation Success. There was a speaker Andy Doe, an intriguing and inspiring person who gave the most wonderful account of his career. The reason I am mentioning it is Andy said that an important thing he did in his career was to take ultimate responsibility for things that went wrong, whether or not they were his fault. What this achieved was that rather than the company looking incompetent because several people were blamed, the problem was viewed as a minor, fixable oversight by him. Taking this responsibility meant that the client trusted him to be responsible and to work hard to correct and mistake.

I could now reel off advice for dealing with difficult colleagues, incentivising the un-incentivised, team building and numerous other topics. But the truth is this: account managers, sales people, we do what we do for the rewards it brings be that financial or personal. Keeping your head in a whirl of people all moving in different directions is not easy. Taking responsibility for the overall outcome is not always palatable. But the big win at the end of it when you sign that contract and deliver a project that makes a real positive difference to your customer and a real positive impact on your finances is worth the pain to get there.

Next time you get that commission slip, just think of it as “danger money”.


68 Comments

Www.Printmagic.Ug · July 11, 2019 at 8:45 pm

Awesome post.

Tanlent Corp · July 18, 2019 at 9:38 am

Great blog here! Also your web site loads up very fast! What host are you using?
Can I get your affiliate link to your host? I wish my website loaded up as fast
as yours lol

Εταιρία the console club · July 31, 2019 at 4:14 am

I enjoy looking through an article that will make men and women think.
Also, thanks for allowing for me to comment!

The Console Club περιφερειακα · August 4, 2019 at 5:36 pm

Its like you read my mind! You seem to know so much
about this, like you wrote the book in it or something.
I think that you can do with a few pics to drive the message home a bit, but instead
of that, this is great blog. A great read. I will
definitely be back.

    Tara Huddless · August 4, 2019 at 5:42 pm

    Thanks so much for your kind comments!! I will definitely look for more graphics in future! Part of it is my inexperience with the platform. More practice needed 🙂

dates and avocados · August 20, 2019 at 10:58 pm

Greate pieces. Keep posting such kind of info on your blog.
Im really impressed by your site.
Hey there, You’ve done an excellent job. I will
certainly digg it and in my view recommend to my friends.
I am confident they’ll be benefited from this web site.

πισινες θεσσαλονικη · September 30, 2019 at 6:57 pm

This is the right website for anyone who wishes to find out about this topic.
You know a whole lot its almost hard to argue with you (not that I actually would want to…HaHa).
You certainly put a brand new spin on a topic that’s been discussed for ages.
Wonderful stuff, just great!

Pkv Games · October 16, 2019 at 7:41 am

Hiya very cool site!! Guy .. Excellent ..
Wonderful .. I’ll bookmark your site and take the
feeds also? I’m glad to find numerous useful information here in the put up,
we’d like develop more strategies in this regard, thank you for sharing.
. . . . .

Http://wiki.invidea.it:8080/Index.php/Utente:MargeryY90 · October 22, 2019 at 9:23 pm

Hey very nice blog!

    Tara Huddless · October 22, 2019 at 9:33 pm

    Thanks Dina for your kind comment. Would be great if you subscribed to my mailing list. Enjoy the rest of your week! 🙂

Gain muscle · October 28, 2019 at 8:39 pm

Hey there! I’ve been reading your web site for a while now and finally got the courage to go ahead and give you a shout out from Humble Tx!
Just wanted to tell you keep up the good work!

    Tara Huddless · November 5, 2019 at 10:25 pm

    That’s so sweet of you thank you!Whereabout in Tx are you? Welcome to the community, please reach out any time!

mobile legends hack with lucky patcher · October 31, 2019 at 12:26 pm

Nice post. I was checking continuously this blog and I’m impressed!
Very helpful info specially the last part 🙂 I care for such
info much. I was seeking this particular information for a very
long time. Thank you and good luck.

mobile legends mod · November 20, 2019 at 5:34 pm

You’re so cool! I do not suppose I’ve read through anything
like this before. So nice to discover someone with a few original thoughts on this issue.
Seriously.. thanks for starting this up. This web site is one thing that is required on the web, someone with some originality!

    Tara Huddless · November 21, 2019 at 5:42 pm

    Wow, thank you! That’s a lovely compliment. Hope you stay in touch with the blog 🙂

mama bear shirt · December 2, 2019 at 5:33 am

Someone essentially lend a hand to make critically posts I’d state.

This is the first time I frequented your web
page and to this point? I amazed with the analysis you made to create this actual post incredible.
Magnificent process!

    Tara Huddless · December 5, 2019 at 7:57 pm

    Thank you, please do come back soon and sign up to the mailing list too 🙂

oprolevorter · December 6, 2019 at 2:27 am

Hi , I do believe this is an excellent blog. I stumbled upon it on Yahoo , i will come back once again. Money and freedom is the best way to change, may you be rich and help other people.

    Tara Huddless · December 6, 2019 at 2:38 pm

    What a lovely message to receive. Have a wonderful day!

oprol evorter · December 10, 2019 at 11:27 pm

Hello! Would you mind if I share your blog with my zynga group? There’s a lot of people that I think would really enjoy your content. Please let me know. Thank you

    Tara Huddless · January 6, 2020 at 3:57 pm

    Of course you can! I’d be delighted. Sorry for the delayed response, I took a long Christmas break. Happy New Year!

photos · December 13, 2019 at 5:51 am

Thank you for another informative website. Where else could I get that kind of info written in such an ideal way? I have a project that I’m just now working on, and I’ve been on the look out for such information.

iomoio · December 16, 2019 at 11:43 pm

I’ve been surfing online more than 3 hours today, yet I never found any interesting article like yours.
It’s pretty worth enough for me. In my view, if
all website owners and bloggers made good content as you did, the net
will be a lot more useful than ever before.

Niamh · December 24, 2019 at 5:25 pm

I must thank you for the efforts you’ve put in writing this site.
I really hope to see the same high-grade content from you later on as well.
In truth, your creative writing abilities has encouraged me to get my own, personal blog now 😉 http://www.crescentmoonhky.com/

android 1 mobile legends hack · January 9, 2020 at 3:41 am

You really make it seem so easy with your presentation but
I find this matter to be actually something that I
think I would never understand. It seems too complicated and very broad for me.
I’m looking forward for your next post, I will try to get the hang of it!

Flor · January 17, 2020 at 8:48 pm

I?ll right away grasp your rss as I can not find your email subscription hyperlink
or e-newsletter service. Do you?ve any?
Please permit me know in
order that I could subscribe.
Thanks.

dry skin felt · January 19, 2020 at 10:03 pm

Fantastic goods from you, man. I have understand your stuff previous to and you are
just too great. I actually like what you’ve acquired here,
certainly like what you’re stating and the way in which you say it.
You make it enjoyable and you still care for to keep it wise.

I can’t wait to read far more from you. This is actually a wonderful web site.

get a guy back · January 25, 2020 at 3:47 pm

This page really has all the info I wanted about this subject
and didn?t know who to ask.

μεταχειρισμενα ps4 κονσολεσ · January 30, 2020 at 1:09 am

It’s the best time to make some plans for the
future and it’s time to be happy. I have read this post and if I could I
wish to suggest you some interesting things or suggestions.
Perhaps you could write next articles referring to this article.
I desire to read even more things about it!

100 days of school t shirt ideas for teachers · January 31, 2020 at 9:36 am

Please let me know if you’re looking for a writer for your weblog.
You have some really good articles and I feel I would be
a good asset. If you ever want to take some of the load off, I’d love to write some articles for your blog in exchange for a
link back to mine. Please blast me an email if interested.
Cheers!

100 days of school shirt kindergarten · January 31, 2020 at 10:51 am

Hello there! Do you know if they make any plugins to safeguard against hackers?
I’m kinda paranoid about losing everything I’ve worked hard on. Any suggestions?

    Tara Huddless · January 31, 2020 at 2:21 pm

    Without knowing what you specifically are concerned about it’s hard to comment. I have worked in a previous role as a CyberSecurity Sales Specialist though. If you would like to email me, at the address given, or book a half hour free chat via my website I will try to point you in the right direction.

include healthy · February 1, 2020 at 8:53 am

We would like to thank you just as before for the lovely ideas you offered Jesse when preparing her post-graduate research
as well as, most importantly, with regard to providing the many ideas
in a single blog post. In case we had known of your blog a year
ago, we would have been kept from the unwanted measures we were having to take.

Thank you very much.

Lawles.S.P.A.N.E.R.E.E@Hu.Fe.Ng.K.Ua.Ngniu.Bi..Uk41@Www.Zanele@Silvia.Woodw.O.R.T.H@Simplisti.Cholemellowlunchroom.E@Tjdyxh.com · February 2, 2020 at 10:08 am

I usually do not write a lot of comments, but i did some searching and
wound up here How Do You Keep Caring When Those Around You Fail To?.
And I actually do have 2 questions for you if it’s allright.
Could it be simply me or does it look like some of these remarks look like written by brain dead people?
😛 And, if you are writing on additional places, I would like to keep up with everything fresh
you have to post. Could you make a list of all of your public pages like
your twitter feed, Facebook page or linkedin profile?

    Tara Huddless · February 3, 2020 at 1:33 pm

    Hi, thanks for your comments. Question one, I couldn’t possibly comment…LOL 🙂
    For question 2, you can find any of my online profile by simply searching for Tara Huddless, I am a google whack.If you would like to keep up with my future works, please visit the contact page on my website and sign up to my mailing list.
    Many thanks.

marketstrom κρεβατια · February 2, 2020 at 1:42 pm

Heya i am for the first time here. I came across
this board and I find It truly useful & it helped me
out much. I hope to give something back and help others like you aided me.

Καλωσήλθατε στο Market Strom · February 2, 2020 at 1:42 pm

Helpful info. Lucky me I found your site accidentally, and I’m
stunned why this accident didn’t happened in advance!
I bookmarked it.

στρωματα ορθοπεδικα · February 2, 2020 at 3:54 pm

I want to to thank you for this wonderful read!! I definitely enjoyed every little bit of it.
I have got you saved as a favorite to check out new stuff you
post…

http://malbeot.Iptime.org/ · February 2, 2020 at 6:49 pm

Good article. I will be facing a few of these issues as well..

    Tara Huddless · February 3, 2020 at 1:30 pm

    I offer a free half hour session if you would like to talk through any issues raised in this article.

games niche · February 4, 2020 at 2:03 pm

Great work! That is the kind of info that are supposed to
be shared around the web. Shame on the seek engines for now not positioning this submit upper!
Come on over and discuss with my website . Thanks =)

Market Strom · February 5, 2020 at 10:37 pm

I blog frequently and I really appreciate your
content. This article has really peaked my interest.

I will take a note of your website and keep checking for
new details about once per week. I opted in for your RSS feed too.

αμερικανικα στρωματα υπνου · February 6, 2020 at 7:11 am

Thank you for another informative website. Where else may just I am getting that type of info written in such a
perfect method? I have a venture that I am just now running on, and I’ve been on the glance
out for such info.

ορθοπεδικα στρωματα τιμεσ · February 6, 2020 at 9:32 am

Generally I do not read post on blogs, but I wish to say that this write-up very compelled me to try and do so!

Your writing taste has been surprised me. Thank you, quite nice post.

Marketstrom.Gr · February 6, 2020 at 11:40 am

excellent issues altogether, you simply received a new
reader. What would you recommend about your submit that you just made a few days in the past?
Any certain?

    Tara Huddless · February 11, 2020 at 12:45 pm

    Thank you. Are you looking for a recommendation or specific advice?

call of duty mobile hack script · February 7, 2020 at 12:47 am

I’d like to thank you for the efforts you have put in penning this site.
I am hoping to see the same high-grade content by you later on as well.
In fact, your creative writing abilities has encouraged
me to get my own website now 😉

https://luanvan24.com/phan-biet-quan-li-hanh-chinh-nha-nuoc-voi-quan-li-cua-chuc-xa-hoi/ · February 7, 2020 at 4:27 am

Hi there I am so happy I found your web site,
I really found you by error, while I was looking on Digg for something else, Nonetheless I am here now and would
just like to say cheers for a fantastic post and a all round thrilling blog (I also love the
theme/design), I don’t have time to read it all at the minute but I have book-marked it and also added your RSS feeds,
so when I have time I will be back to read much more, Please do keep up the awesome
job.

    Tara Huddless · February 11, 2020 at 12:43 pm

    Thanks so much for your lovely comments, hope to see you again soon.

pubg mobile hack android download · February 7, 2020 at 4:58 am

Wonderful site you have here but I was wondering if you knew of
any user discussion forums that cover the same topics talked about here?
I’d really love to be a part of community where
I can get advice from other knowledgeable individuals that
share the same interest. If you have any suggestions, please let me know.
Kudos!

fleck water softener dealers · February 8, 2020 at 7:18 am

You really make it appear so easy together with your presentation however I in finding this matter to be actually something that I think I’d
never understand. It kind of feels too complex and extremely wide for me.
I’m taking a look ahead to your next post, I’ll try to get the cling
of it!

alcoholism · February 9, 2020 at 9:11 am

he blog was how do i say it… relevant, finally something that helped me. Thanks

anorexia · February 9, 2020 at 6:26 pm

After examine just a few of the blog posts on your web site now, and I truly like your means of blogging. I bookmarked it to my bookmark website listing and will be checking back soon. Pls take a look at my website online as nicely and let me know what you think.

fleck 5600 control valve · February 12, 2020 at 10:05 am

Hello, I think your website might be having browser compatibility issues.
When I look at your website in Safari, it looks fine but when opening in Internet Explorer, it
has some overlapping. I just wanted to give you a quick heads up!
Other then that, amazing blog!

    Tara Huddless · February 13, 2020 at 1:23 pm

    Hiya,
    Thanks for the kind comments and for the heads up. I have checked it again on mac and PC and can’t see any issues. If you have any screen shots that would be great. Thanks again 🙂

fleck 5600 metered water softener · February 12, 2020 at 11:01 am

Hi, I do believe this is a great web site. I stumbledupon it 😉 I may
come back yet again since I book-marked it.
Money and freedom is the greatest way to change, may you be rich and continue
to guide other people.

fleck 5600sxt water softener · February 12, 2020 at 1:17 pm

Thanks for ones marvelous posting! I truly enjoyed reading it, you may be a great author.
I will be sure to bookmark your blog and definitely will come back sometime soon. I want
to encourage you to continue your great writing, have a nice holiday weekend!

5600sxt water softener · February 13, 2020 at 4:17 pm

I’d like to find out more? I’d like to find out more details.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.